The Playaways have a "reset" feature on them in case they get stuck or start skipping.
You hold down the reverse button and the SP button and it resets the player.
This information is printed on the current inserts on the left hand side very bottom of the directions.
It’s also on the Playaway website…http://library.playaway.com/reference-desk/help-and-support#faqs
(Do a search on the word reset.)